FAQ Hub

General Questions

What is the difference between ESSENTIAL, UNLIMITED, and MINI-LAB models?

Ekomilk Horizon ESSENTIAL: Measures Somatic Cell Count (SCC) only, ideal for regulatory compliance and basic mastitis detection.

Ekomilk Horizon UNLIMITED: Measures SCC and additional milk parameters, including Fat, Protein, SNF, Density, Temperature, Lactose, Conductivity, Freezing Point, and Added Water, providing advanced insights for milk quality management.

Ekomilk-AMP MINI-LAB: Fully automated system with high-capacity testing of SCC and milk parameters, capable of processing 49 samples/hour with auto-cleaning and sample preparation, perfect for labs or large-scale operations.

How accurate are the Somatic Cell Count (SCC) measurements?

The Ekomilk Horizon analyzers measure Somatic Cell Count (SCC) with high precision, providing results within a range of 80,000 to 15,000,000 SCC/ml. The typical accuracy is ± 8%, ensuring reliable and consistent results for effective mastitis detection and herd health monitoring.

What milk parameters can the Ekomilk Horizon UNLIMITED measure?

The Ekomilk Horizon UNLIMITED measures the following milk parameters:

Somatic Cell Count (SCC)
Fat
Protein
SNF (Solids-Not-Fat)
Density
Temperature
Lactose
Conductivity
Freezing Point
Added Water to Milk

These measurements provide comprehensive milk quality analysis, helping you monitor product composition, detect abnormalities, and ensure compliance with industry standards.

Ordering & Shipping

What shipping options do you offer, and where do you deliver?

We ship worldwide using DHL EXPRESS WORLDWIDE and DHL ECONOMY SELECT. DHL Economy Select (road transport) is available only for the following countries:
Austria, Andorra, Belgium, Vatican, Great Britain, Germany, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Liechtenstein, Luxemburg, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Holland, Croatia, Switzerland, Sweden, and the Czech Republic.
Shipping takes place Monday to Friday, excluding public holidays in Bulgaria.

How long does delivery take?

For products in stock, delivery takes up to 15 business days after payment, depending on the destination. Once your order is shipped, you’ll receive an email confirmation with a tracking number. You can track your shipment on the carrier’s website at www.dhl.com. Please note that delivery dates are not guaranteed, as they depend on the courier and destination.

Training and Support

What kind of support is included with the purchase?

With your purchase, you receive a 1-year Tier 2 support level, which includes real-time instrument diagnostics and maintenance guidance through the cloud-based Animal Monitoring Platform (AMP). The platform monitors the analyzer over WiFi and notifies users via SMS, email, or online alerts if an issue requires attention, such as improper measurements or cleaning needs.
Additionally, customers can access detailed cleaning procedures provided in the User’s Guide to ensure proper maintenance and optimal performance. Tier 1 support is available as an optional upgrade—please contact us for details specific to your country or industry.

How do I access the cloud-based Animal Monitoring Platform (AMP)?

Upon purchase, you will receive a Quick Start Guide and a Training Installation Video to help set up your instrument and connect to the AMP platform.

For further assistance or to order training, please contact info@ekomilkhorizon.com.

Maintenance and Operation

How do I clean and maintain the Ekomilk Horizon analyzer?

To ensure the long life and proper functioning of your Ekomilk Horizon analyzer, daily and periodic cleaning is essential. Detailed cleaning procedures are provided in the User’s Guide. The instrument also features real-time maintenance notifications via the Animal Monitoring Platform (AMP), which alerts users via SMS, email, or online warnings when cleaning or intervention is required. Proper cleaning prevents measurement errors and ensures accurate results.

What is the expected lifespan of the device?

The Ekomilk Horizon analyzer is designed for durability and long-term performance. Regular cleaning, proper handling, and adherence to the guidelines provided in the User’s Guide will help maximize the device’s longevity.

How often does the analyzer need calibration, and how is it done?

The analyzer requires periodic calibration to maintain optimal accuracy. Calibration can be performed semi-automatically and is dependent on usage, milk type, and seasonal variations. The Animal Monitoring Platform (AMP) allows for easy calibration updates and management, including multiple calibration profiles for different milk sources. For detailed guidance on calibration frequency and steps, refer to the User’s Guide or contact our support team for assistance.

Warranty and Service

What warranty is included with the milk analyzers?

All Ekomilk Horizon milk analyzers come with a 1-year standard warranty. The warranty covers manufacturing defects and proper functionality, provided the instrument is registered and regularly connected to the Animal Monitoring Platform (AMP). To maintain coverage, customers must adhere to daily and periodic cleaning procedures as outlined in the User’s Guide. Please note that improper handling or maintenance is not covered under the warranty.

Where can I find service centers for repairs and maintenance?

You can locate our authorized service centers on the Service Centers Page. For repairs, maintenance, or further assistance, our global network of experts is ready to help ensure your analyzer operates seamlessly.

Need Help ?

Ask our Al Assistant for instant answers or connect to support.

Made in European Union

AI POWERED